TERMS AND CONDITIONS

These Terms and Conditions apply separately to each single donation that you make. By confirming on the Website that you wish to make a donation you agree to be bound by these Terms and Conditions for that particular donation.

(1) The donation services
We will use your donation at our discretion but within our stated charitable objectives.
All payments through the Website are to be made by payment card. Peddar RO Please note that we only accept payment by cheque or cash if handed to a 1SmallStep employee, from whom you will in return receive a receipt.
Once you confirm to us through the Website that you wish to proceed with your donation your transaction will be processed through our payment services provider, RazorPay. By confirming that you wish to proceed with your donation you authorise RazorPay to request funds from your credit or debit card provider.

(2) Unauthorised card use
If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider.

(3) Information from you
Before we can process a donation you must provide us with (i) your name, address, phone number and email address; and (ii) details of the credit or debit card that you wish to use to fund the donation. We will use this information to process your donation. It is your responsibility to ensure you have provided us with the correct information.
When you submit your payment details, these details will be transferred to our payment provider, Razorpay, and your payment data will be collected and processed securely by them. You should make sure that you are aware of Razorpay,’s terms and conditions, which are different from our own, to ensure that you are comfortable with how they will process your personal data before you make a donation.
We won’t share your personal details with any other third party other than is set out in our Privacy Policy. Our Privacy Policy forms part of these Donation Payment Terms and Conditions and by agreeing to these Terms and Conditions you are also agreeing to the way we use and protect your personal information in line with our Privacy Policy.

(4) Refund policy
We take utmost care to process donations as per the instructions given by our donors, online and offline. You can request for a refund within 24 hours of your donation transaction. Post 24 hours no refund claims will be processed.
In case of an unlikely event of an erroneous donation or if the donor would like to cancel his/her donation, we will respond to the donor within 7 working days of receiving a valid request for refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send 1SmallStep Foundation an email for a refund within 24 hours of making the donation to 1SmallStep Foundations on [email protected] along with:
1. Proof of the deduction of the donation amount.
2. In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office addresses.
Note that if the tax exemption certificate is already issued, then we will not be able to refund the donation.

(5) General
We reserve the right to amend these Donation Payment Terms and Conditions at any time.
These Donation Payment Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.

Click HERE to view Razorpay's terms and conditions.

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